Eligibility and Fees

The purpose of CEAV Career Counselling Australia is to provide careers counselling services to increase participation in the work force and provide relief from poverty.  This purpose is achieved by providing careers counselling services to individuals that focus on overcoming the specific barriers to gaining employment and/or entering training and further education experienced by marginalised individuals.

Eligibility for reduced fees

CEAV Career Counselling Australia can offer reduced fees in extenuating circumstance when clients are experiencing disadvantage. This applies to those who are currently unemployed or working less than 25 hours a week. Our offer is limited by the surplus funds remaining in our charity pool. 

If you have a health care concession card (not a Medicare card) or a pension card, we also offer reduced fees. 


Please contact us to discuss your circumstances. Phone (03) 9433 8009 


Refund Policy

At CCCA, we recognise that it can be difficult to keep appointments. For this reason, we allow you to change your appointment by giving us two working days’ notice.

As customer satisfaction is our priority, we offer refunds in accordance with Australian Consumer Law.

We are not required to provide a refund if you change your mind under Australian Consumer Law. However, you can have a refund or exchange your service selection if you have purchased our services under the following conditions:

  • You are no longer able keep your appointment due to unforeseen circumstances e.g. sickness, permission from your employer is not granted and you cancel within two weeks of the event we will refund 70% of your invoice. If you cancel one week before the event, we will refund 50% of your invoice. If you cancel within 48 hours of the event no refund will be available.
  • You have a problem that would have stopped you from purchasing our services if you had known it was:
    • unsafe
    • significantly different from the sample or description
    • does not do what we said it would, or what you asked for and cannot be easily fixed.

Please ensure you understand our refund policy before making your purchase. Please make sure you keep a copy your proof of purchase receipt.

For more information about our refund policy, refer to the Australian Competition and Consumer Commission (ACCC). Call their Information Centre on 1300 302 502.